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Customer Testimonials
What some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"Mr. McCarthy, I picked up my 2000 Buell Blast last night after your dealership was finished with servicing the bike: 1000 mile maintenance and replaced spark plug wire. It was my first experience at your dealership and found the service people very helpful, especially Joe, and the work performed was stellar. I had recently purchased the bike from Craig's List for commuting to and from work in the city. I was concerned the bike was not properly tuned because of a long sit in the previous owner's garage. It only had ~350 miles on it, but I thought I should get the 1000 mile service a bit early--in order to make sure everything is adjusted and lubricated properly. Bob was my service advisor, "KTK" actually did all of the work, and Joe was my contact on the phone. I am highly appreciative of the results and hope that this will be the beginning of a long relationship. Thank you again,"
By: Anthony    Phila.,PA
"This was the most pleasurable experience! Better than when I have bought any car. If my wife and I were alone 5 minutes, someone would come by and ask if there was anything they could do to help us. From the salesman (Dan), to the ladies you have working in the accessory department, everyone was always wanting to help. I have worked in customer service for over 20 years, and your store defenitely knows how to do their job. Hats off to the entire staff at Brian's! I will definitely recommend your store to all my friends that are looking to make a HD purchase. Keep up the GREAT JOB!"
By: James     Morrisville,PA
"Brian I am writing this email to let you know that I am very impressed with your dealership and more specifically the service department. I schedule a 5000 mile check up and a detailing for my bike. "Joey" came and picked the bike up. There was a slight ix up with someone locking my bike, I asked Joey if he needed the keys but he informed me that he didn't. The next day "TRA" called and asked if I have thrown the keys in the bike, I replied no and he said not to worry someone there had picked the lock on the bike so they could start on it. I came to your dealership as I did not have a good experience with another HD dealer that is closer to me but I shall let be nameless. I had the choice of 2 other dealers that were 'close"enough for me and your dealership got the best reviews from a few buddies. Moving on, Tra called back and informed me that I would be needing a rear tire. Tra was very easy to talk with understood what my problems were and even called back a few times so that we would get the radio troubles I was having squared away, and the right way, not like what happened at the last HD dealer. I came to pick the bike up, paid the bill with a dude from service that also was very nice to work with. Even got the 10% discount from the flyer! Upon receiving the bike I was somewhat dismayed that it didn't look that clean, so before I let this form yet another impression that was not stellar I went back inside and asked the service dude what exactly can one expect from a detail, he said let me take a look. When he came out he couldn't be more apologetic. Apparently whatever happened the bike was not completely detailed. He informed me that this was not a normal occurrence and that he would take care of it. I had to leave as I had another appointment so he gave me a card saying he owed me a detail cleaning I was ok with that. He made a bad situation good. They called the next week trying to schedule a pick up so that the detailing could be redone. We scheduled it and the bike was picked up. A few days later I received another call asking what a good time was to have the bike dropped off. We made the appointment and I expected the bike on Wednesday morning, 3-25-08. Joey called me on Tuesday asking if I wanted the bike delivered by him on the way home (he lives in the same town as me) I told him that would be wonderful and waited for the bike to get there. When the bike did arrive I was just knocked out. The bike had looked so totally different then it had looked when I took possession last time. Not only was the bike "new"looking the scratch's I had in a saddle bag were buffed out. I didn't think they would come out. I can not tell you enough that the crew is awesome. Joey and Tra along with the dude in service (with Glasses) not only know what customer service is they PRACTICE it. I am in a service business as well and if half my crew acted that way, well I couldn't ask for more. To many times we hear only the bad things that people go thru and not nearly enough of the time do we get the Kudo's that we deserve. Well this email serves that purpose. I want to thank you for letting me have a good experience with an HD dealer I was becoming alittle suspect but you have restored my faith. Sorry I was alittle long winded with this but I did want to let you know how I felt and what it looks like from a customers point of view. Any and all of my future needs will be brought to your dealership. I look forward to a nice relationship with you and your people. Thanks "
By: David     ,XX
"A Thank You to R.Y. DAN and ED for a great job.... feedback --- would recomend this seller!!!!!!!"
By: CHUCK     levittown,PA
"I was in to buy a pair of boots. I was helped by Nick R and he went above and beyond. I have extremely small and narrow feet. He sat patiently and helped me find not only 1 pair of boots, but 2 that day. No pressure and no hassles. Some of the other stores could take a lesson from the customer service I recieved today. Thanks."
By: felice    Abington,PA
"I can't say enough to describe the excellent experience I have had at Brian's. From the level of expertise in the shop to the honest & straight foward Financial and Sales people. No other Dealer in the tri-State area can compare with Brian's. I started riding in 1953 and have had dealings with every Harley Dealer within 200 miles of Trenton. Brian's is a Riders Dealer!"
By: Ed.    New Egypt,NJ
"I have been contemplating a previously enjoyed late model H-D for some time. I just decided after New Year's to have another look and found my 2006 Deluxe at your dealership. Although our customer/dealer relationship is just days old and I won't actually get my bike back to Canada until April, I am thoroughly impressed with the ease I have had in making this purchase. It is a breath of fresh air to deal with Ed who has been in constant contact with me and has made sure that even my purchase of a new jacket has gone smoothly. Our local dealers can learn form you about customer care. I am looking forward to as many years of riding my Deluxe as I have had with my trusty '91 Sporty. Thanks for making this a good experience. I am confident that the process will continue as well as it started. Can't wait to start riding!"
By: Caren    Ottawa,ON
"Hello Brett, Just wanted to say that Dave did an excellent job on my engine upgrade on Saturday. It looked like it was an excellent day. I expected a few more people but those that were there seemed to enjoy it immensely. I know three people ordered the same horn that is on my bike. And I think I convinced one guy to do his engine upgrade. He was hesitant at first but after seeing the nice job he was convinced. Dave was very professional and confident in his work and it showed even though many questions were thrown at him left and right. I have 15 guys under me and not one of them displays the confidence and professionalism in their jobs that Dave showed on Saturday. He is to be commended for a job well done. I will most likely be in on Friday to pick up my bike and hopefully the detailer will show the same confidence in his work as Dave did in his. Kenny Sautner "
By: Kenny    Philadelphia,PA
"Dear Mr. Bentley I would like to express my opinion that your Service Writer Trey Krajewski is not being paid enough for what he does for Brian’s Harley-Davidson. Every time I have been in the service department, Trey is clearly doing more than one thing at a time, and doing them well. He has a great rapport with the customers and a clear knowledge of what needs to be done to solve the problem. His recall of customers and past problems is remarkable. I had my Sporty in for service several months ago to address a pop-back that was happening through the carburetor. Recently, I had occasion to speak with Trey and he immediately asked about that problem and whether it had been satisfactorily addressed. The fact that he event remembered my situation completely blew me away. Trey is to be commended. His consistently positive, upbeat attitude and his strong desire to get the job done, reflects highly not only on Brian’s service department but the entire Brian’s team."
By: Robert     Hopewell,NJ
"Thank you BRIANS I had allways thought that owning a HARLEY was financially out of my reach. But thanks to you I have FINALLY been able to acheave my lifelong DREAM. I had road for many years on many different makes.Yet every time I saw a HARLEY/my heart would race and my blood pressure would go up.I knew that I was missing out on something special.So as I got older I lost interest in riding vowing never to ride again unless I was on a HARLEY.Time went on and I concetrated on raising my family.My wife Colleen and I had discused on many ocassions my Love of riding.And how I had still missed it.More time went on and one Then one day while we were at the Dump picking up a bedroom set for one of our children.My wife sugested that we stop by BRIANS HD. While we were right down the street.I replied ,it will just be a tease.But she said come on baby we have time.Natuarlly I agreed.The minute I entered the showroom my heart was pounding.I told my wife about it and she laughed at me and prompted me to hurry inside.While walking through the showroom.My wife looked at me smiled and said.HONEY happy anniversery honey I LOVE YOU and today your dream comes true.If you can find a bike here that fits our budget you can leave here today with one.I looked around for awile and said to my wife I dont know honey .Ime flattered that you would bring me here but I dont think we can afford a new bike.One of your employees a very pretty young lady replied Iwasnt bieng nosey but there are more bikes on the 2nd flr you should look up there.We thanked her and proceeded to the 2nd flr.Thats when I found the bike that I wanted an XLH1200 ANNIVERSERY ADDITION.We quickly found a salesman ED.I told him what I could afford and what I wanted.He then assured me that he would do all he could. To make my dream come true.And true to his promise I left BRIANS just a short time later with my new bike.And insurance.THANK YOU BRIANS HD.AND YOUR SALES STAFF FOR MAKING MY DREAM COME TRUE.And for accepting an old school rider such as myself into the HARLEY DAVIDSON FAMILY.AND THE BIGGEST THANKS OF ALL TO MY LOVING WIFE COLLEEN.FOR NEVER ALLOWING ME TO LOSE SIGHT OF MY DREAM.AND HELPING ME TO ACHEAVE IT.MY LOVE ALLWAYS AND FOREVER JOHN F."
By: John    warminster,PA
"I recently purchased a 2008 Night Train and needed a set of pipes, thus I went to your Parts Department. I was at a crossroad between the V&H Big Radius and the V&H Staggered, the Parts salesman (Sean) to me back into the Service area and found a Night Train that was in for service that had the pipes I wanted. He started the bike in order for me to hear how they sounded and the rest is history...I bought them! That's going the "extra mile" for great Customer Service!"
By: Anthony    Bristol Township,PA
"For the past year I have been shopping around for a new bike, and a dealer to do business with. A dealer is as important as the bike in my opinion. I rode Japanese bikes all my life and now wanted a Harley Electric Glide. Well...the day came, and I walked in with my title, credit, bike and just needed a deal. I met Sean who was the greatest sales guy I met. No pressure. Listened to what I wanted. Showed me around, helping me figure out exactly what I wanted. I felt no pressure to buy, but he knew I did my homework and I wanted to buy today. I walked out with my first Harley, 2007 FLHT. I drove 1088 miles in 3 days and have been smiling ever since. Very rarely do you find a GREAT dealer, and one you want to take time out of your day to reccommend, but Brain's is GREAT. I hope more people come visit, as they really care about helping the customer out. Thank you Sean for making my purchase of a new bike very comfortable, and rewarding! Hat's off to HD!"
By: Chris    Pemberton,NJ
"About 2 weeks after the purchase of my new 2007 1200xlC sportster it wouldn't start. I called my general sales manager Sean Wild at Brians HD in langhorne pa who i had bought it from; that night they where out with a truck and trailer and the next day it was fixed. It had a bad fuel pump regulator, just a small problem but taken care of in a big way. I hope that all your guys would have done the same and as fast and proffesionally"
By: Luke    churchville,PA
"I went to Brian's w/my best friend ("Cholo") Jose Marrero one Saturday two days before my birthday. We went there to pick up some parts he had ordered for his Deuce. I was in the process of selling my '97 Shadow and '77 El Camino so I could upgrade to a Harley. I was upstairs "browsing" around and inquired about a used Ultra Classic. A gentleman who I now know as (Ed) asked if he could run my credit after he told me the price. I laughed and told him I don't know what good it would do me. He suggested it wouldn't hurt to try. After he searched I was invited down stairs to his office. As I sat there (w/little faith) my friend "Cholo" seemed more full of faith than myself and asked if he could pray for God's will regarding my credit application. I was shocked and proud to see him pray so boldly in front all who were there. Long story short...I got approved from Harley for a brand new '07 Classic and they accpted my Shadow for a trade-in!! This after I had recently been denied credit by two local Honda dealers and one Kaeasaki!!! Awesome!! I praise God for my dear friend's prayer who showed me my faith was weak...You see, I'm a disabled Vietnam Veteran who had died recently as a result of a massive heart attack. By His grace those fine doctor's @ Jeans Hosp. brought me back! I was unable to go back to work and lost my car to the repo man, I was facing eviction, my credit went totally bad. It was a mess! Uncle Sam now pays me very well and God is taking care of all of my financial needs throught he VA,etc. I'm back on my financial feet and was able to not only purchase a brand new bike (for the Vermont run) but to purchase my first Harley!!! Let me say...ain't nuttin' like a Harley! I wanna' thank Brians for making that possible...my wife says, "See honey, The lord just wanted you to have a Harley instead of a Honda." How can I disagree w/dat? We've now become full-fledged members of the "Harley-Cult"! Ha! Ha! Ha! Long live Brian's Haley Davidson and his awesome staff there!! Tito and Evy Romans 10:13 "
By: Tito Carmelo    pila.,PA
"Owning a Harley has been a life-long dream of mine that has finally come true! I started with the Motorcycle Safety course and went on to me owning my first bike. Everyone at Brian's was excellent, informative and helpful. Ed Palmer made the aquisition and delivery of my bike a totally awesome experience. "
By: Linda    Levittown,PA
"We recently purchased our brand new, 2007 HD 1200 XL Sportster Low, the total experience and overall welcoming feeling Dan McCarthy and Ed Palmer provided to us was unsurpassed. I would strongly recommend this dealership to anyone looking for a dealer who is willing to go the extra mile to insure customer satisfaction. Brian's Harley-Davidson is without a doubt, a world class dealer with a sincere commitment to excellence and true customer satisfaction. Dan and Ed were there to answer every question or concern. This experience was far superior from our first Harley purchase in 2003, a beautiful Softail Deuce, the whole experience left much to be desired, in fact that dealer acted like they were doing us a favor, we won’t even go back there for a free hot dog , and that dealer is only 5 minutes from our home. We won't go anyplace but Brian's, it is well worth the 21 mile trip to Langhorne PA. It is a damn shame all dealers don't realize the value of customer service. Brian’s sure does and judging from the volume of happy customers we met, they have made their presence known in the Harley Davidson market within PA, leaving other HD Dealers in the dust, literally!!!! Thank you so very much for the great experience. Ed you should see me riding my bike, I am so amazed 581 lbs could feel so weightless. I love my Black Cherry baby ... Keith & Gwen Snyder Hatfield PA "
By: Gwendolyn & Keith    Hatfield,PA
"I own a 1981 Super Glide. It's only semi-tired, but lately it has needed attention. For the third time in the last year, I walked into the service department on a SATURDAY afternoon with a problem. For the third time in the last year, Trey (the first guy on the right as you walk in the service entrance from the outside) took care of me. He had my fork seals replaced gratis (I brough the sliders in), he had my tires mounted as I waited - no appointment, ON MEMORIAL DAY WEEKEND - and today, he spent some personal time when my rear exhaust bolt stripped and fell out. Because of his attention, two things happened: I got to take a 70 mile ride through Hunterdon County on a beautiful afternoon, and my NEXT BIKE PURCHASE WILL BE FROM BRIAN'S HARLEY DAVIDSON. In fact, I'm in the market for a new bike now, and will drop by tomorrow to see what that '07 FXSTB in black will cost me..... Trey (hope I got the spelling right) keeps me coming back to Brian's. Keep him happy."
By: Ken    yardley,PA
"I rented a bike on friday and although I was experincing difficulties with my credit card your rental staff did everything possible to help me with the rental process and put me on an excellent bike.I cannot say enough about how much there support helped me out.I will be back to rent again,or possibly buy.I have bought from brians back in 1987,a softtail custom,and the service was excellent then and now 20 years later I am a renter but still being treated as if I was buying a top bike.Thanks for the ride"
By: ed    lansdale,PA
"Last weekend I wanted to rent an Electra Glide Classic to compare to my current bike. I called and spoke with Dominic and he explained the rental program and was very helpful... within an hour I was in the store and he had me setup and on the bike. The overall rental experience was great and an excellent way to get a feel for the bike. Now I am planning on making a purchase... Thanks Dominic. "
By: Anonymous    Langhorne,PA
"We love to take a "Ride" to Brian's. While at Brian's 22nd Anniversary party, we saw our dream bike. Both my wife and I loved it, we had a 2005 1200 Sportster Custom and we thought it would be a good upgrade to a Deuce. We tossed it back and forth and then my wife made the decision to call and see if the bike was still there. Well after she spoke to Kelsey to hold the bike, she called me to tell me we were going down to Brian's on Friday night and get that Deuce. We were treated very fairly and very professionally by Kelsey and the Sales Staff at Brian's. We are from about 70 miles from Brian's, but will go back to the dealership whenever we want another bike or accessory. We felt very comfortable with Kelsey, even though he was only with the dealership 3 weeks. He was very "down to earth" and not pushy. He lead us in the right direction for everything. Kelsey, we hope you have a long relationship working at Brian's, because we were impressed. You have a "Customer for Life"!!!! Thanks again to everyone at Brian's, you guys are the Greatest. Brian and Alyce Thomas--Mount Bethel, PA "
By: Brian    Mount Bethel,,PA
"The staff at Brians were above excellent at every phase of the purchase of my 883 Sportster Custom. I am very pleased with the whole experience and their insurance man even got me insurance at 100.00 less than what i was already paying. Great job to every one at Brians"
By: James    philadelphia,PA
"we have been to many harley dealerships but by far, Brians was the best. we have dealt with jackie,missy,candy and bill in parts. these people could not do enough for us and were very friendly also. they all took the time to make sure we were very satisfied. we live in new jersey and there are 2 harley dealerships closer to us, but we will travel to your location. also, you have ,by far, the best selection of clothing we have seen anywhere! the womens clothing is superb! thanks again, you have a new,loyal customer."
By: tom     westampton,NJ
By: Glenn    YARDLEY,PA
By: Louis    Philadelphia,PA
"Brian's is excellent in every respect & when compared to a Harley dealership in Trenton Brian's wins hands down. Save yourself some grief & $ by making your deal at Brian's."
By: Hugo    New Egypt,NJ
"JUST WANTED TO TELL YOU THAT YOU HAVE A GREAT STAFF THERE!VERY HELPFULL...AND A VERY CUTE SALES GUY HIS NAME IS JOE,LOVE THE TATTOOS JOE KEEP UP THE GOOD WORK..THANKS AGAIN KIM"
By: Anonymous    HORAHAM,PA
"You guys are the best of the best when it comes to HD dealerships,and bleave me I have been to a lot of them.As far as your service dept.they just don't get any better. "
By: FRANK    Columbus,NJ
"Kudos to all the staff at Brian's. I've always had great service from the crew, from buying my bike in Jan '06 to present. My most recent service rated 6 stars, starting with Nick in parts recommending the right pipes to Tommy in service getting my bike scheduled for service. The techs did a great job with installation of pipes and accessories and sparkled when I picked it up. Thanks to Trey for a quick pick-up and the Ladies at the checkout counter. (Dawn,I'll use my LAP checks before expiring next time, thank you). Once again great job everyone."
By: Joe    Philadelphia,PA
By: Anonymous    Toms River,NJ
"Always go the extra mile for your customers.Really enjoyed MDA fashion show and auction with Michelle Smith & Jon Runyan. Visiting Brian's H.D. is always a pleasure! Keep up the good work."
By: Glenn    Willow Grove,PA
"Hi, I recently bought an after market exhaust system and had your dealership install the pipes. Trey in service took personal charge to make sure everything was done correctly, the techincian did an expert installation, and the clean up crew made sure the bike sparkled when it was delivered to me. Thanks again for another excellent service from Brian's Harley Davidson."
By: Ken Karpinski Sr    ,XX
"This is the 3rd bike that we have bought from Brians. We love our sales guy, Dan. He is great. He actually came in on his day off just so we could take care of the deal on the bike. We appreciate everything that you do and the care you take with the customer. I would recommend this dealership to anyone. "
By: Michael    ,XX
"Whether you know what you want or if you need the Brian's Team to point you in the right direction, this place is second to none. I travel over 40 miles to Brian's, passing another dealership, for all my Harley needs."
By: Robert    Hamilton,NJ
"Sir, I am writing this in order to thank you and your staff for all of the help that I received when searching for a new motorcycle. I decided on the Sportster Nightster. I was advised by a friend of mine, Tony Recine who I know from working with at Hamilton Twp PD in Hamilton, NJ to try your establishment. I was also advised that you were had exactly what I was looking for in style and color, a vivid black 2007 Sportster Nightster with forward controls. I met with one of your salesman Dan Stites. I wanted to let you know that Me Stites was not only a competent salesman, he was friendly and knowledgeable as well. I wanted to tell you how happy I was with my purchase and to let you know that I was a very satisfied customer. I also wanted to make you aware that because of Mr Stites, I will be making my next purchase there and will advise others to do the same. He definitely deserves a raise :) I am also very happy with the people you have working at your merchandise dept. They all were great and Ill be in there soon to make additional purchases. Compared to my local Trenton Harley, theres a great difference without going into any details. Take care. Thanks for your time. Keep up the great work. Sincerely Your newest customer :) "
By: Gary     ,XX
"YOUR PLASE IS THE BEST TO PURCHASE A BIKE.SALE PERSON ARE VERY HELPFUL AND PROFESIONAL.OVERALL I RECOMMEND BRIANS HARLEY TO EVERY ONE AT MY JOB.I PURCHASE MY SPORSTER FROM BRIANS,AND NEVER HAD PROBLEM.STIL RUNNING LIKE NEW.YOU GUYS ARE THE GREATEST.GOD BLESS."
By: William    Cheltenham,PA
"Keep up the great work. I have nothing bad to say about Brian's. You all do a great job."
By: ken    Bensalem,PA
"Dear Sir: I recently had the honor and pleasure of doing business with Brian`s HD, converting my 2005 Electra Glide Classic to a California Side car Trike kit. i have to say, from day 1 to the present it has been a true pleasure dealing with your excellent staff members. I iniatially made contact with Lew in service dept about inquiries and ordering of trike kit, and he was a very big help in explaining any questions, etc.I even received a phone call from him, which he told me he was pursuing a teacher job and was leaving Brian`s. Brett stepped right in and took over the transaction in a very personal, professional manner, which i truly appreciate in these times. Steve, your excellent master technician did a fantastic job, always kept me in touch with any issues, etc. Cheryl did a excellent job with pickup and deleivery schedule and was a truly pleasant lady to speak to on all matters.And Sonya, a very personable, down to earth, lady who made me feel a part of Brian`s HD. It has been a true, overall, one of a kind experience dealing with your fabulous HD dealership.my expectations were far exceeded by their help and communications. I have owned harley Davidson`s for close to 20 years now, and i admit, i have never been treated as well as the people i dealt with from Brian`s. You have a loyal customer in me, my wife, family members and friends, and i want to thank you, Brian, and all members for making my conversion to a trike such a memorable, fantastic time. I thank you again, "
By: Jim     ,XX
"I would like to thank Trey, Service Advisor, for his help in getting me back on the road on Saturday November 11. I was towed in by Service America( also a very good experience) from Kennett Square, PA with a broken foot shifter on my 2004 Buell Firebolt. Even with all the chaos that is typical of a Saturday in a Service Department, Trey took the time to ascertain my problem and create a solution for me. Thanks, Trey!"
By: Jeff    Palmyra,NJ
"Let me start off by first thanking Mr Brett Bently , Service Manager. I had recently had a concern about the tracking off my Dyna Super Glide. After speaking with Brett on the phone ,he took the bike and had determined the problem within a few hours. When speaking to him , I was very pleased with his professional approach towards my problem. I myself was not a big fan of dealer service. Not just at Brians but everywhere. Brett assured me that he would do everything in his power to make me a happy customer.I was told that he spoke to the Regional Manager for Harley about my problem. Needless to say , within a few days he had not only fixed the bike but made sure that he kept in contact with me every step of the way. I would not hesitate to take my bike back to Brians. Brett made sure that even when he was not in the office , to make sure Cheryl called me with updates on the progress of my bike. Being in the service business with automobiles for almost 20 years , It is a pleasure to have someone like Brett handle my problem. Thank You , you have restored my faith in Dealer Service. "
By: Mike     Philadelphia,PA
"Your service department, especially Tom, have given customer service a new meaning. From day one, your staff has been very personal, taking the time to know my first name, remembering my bike, and making solid recommendation. Keep up the excellent work, thanks again!"
By: Jesus    eastampton,NJ
By: Larry     Westmont,NJ
"My experience at Brian's started a few years ago when a friend gave me a gift card after my bike purchase. When I walked in I was immediately greeted by the staff, and they didn't care where I bought my bike, they just wanted to hlp me any way they could. Now after a few years, I don't "deal" with Brian's, I come in and get treated like family, and anyone can see that's how the staff treats you. Now that i'm overseas again, my HOG and Brian's family has made my wife feel like part of the family, and nothing could make me more proud than to know that. My hope and aspiration is to stay with the Brian's family as long as possible, and continue to get the A+ treatment i've gotten since day one."
By: Dave    Langhorne,PA
"I would like to take a moment to thank the staff of Brian's H-D for the outstanding support my wife & I received on our vacation. We stopped at Brian's after rolling through Philadelphia on our way to Massachusetts. Since we were on a trip of 1,100 miles one way, I wanted to check the air shocks on our 05' Road Glide to make sure they were up to snuff. I went to the service department and asked if they had a hand pump for the shocks that I could borrow. When the service writer heard we were from the Atlanta area on our way to Massachusetts, he went to Jellyman and asked him if we could borrow his hand pump. Jellyman promtly grabbed the pump & came out to check the shocks. He set them to the right psi & then gave the entire bike the once over. On his checkout of the bike, Jellyman found the nut securing the exhaust to the frame had come off on some long forgotten road. He went back inside and grabbed a nut & replaced the missing one and continued checking out the bike. We continued on our journey with no problems & made it home with almost 2,500 miles under our belts. We cannot thank your dealership family enough for making us feel welcome & taking time to check out our bike. It is this kind of commitment the separates the great dealerships from the ordinary ones. Thank you very much to the service department & especially Jellyman for the outstanding service. John & Vicky Murray"
By: John    Dallas,GA
"Christy, I wanted to follow up on our conversation today regarding your salesperson, Matt. I purchased a Sportster back in late March from your dealership and was thoroughly impressed by the level of customer service from all of the employees that I interacted with during the process. There was, however, one person that clearly stood out both then and on a recurring basis- and that person is Matt. Each time I have come into the dealership, I am warmly greeted by Matt and he always ask me if I am satisfied with the recent items that I purchased (which shockingly he always remembers what I purchased on the previous visit). He has been the most significant reason that I travel from Center City Philly to Langhorne to purchase all of my accessories rather than going to a dealership closer to my home (regardless of what sales they are running). His enthusiasm, product knowledge and overall attitude have taken my HD experience to a higher level. Thank you Christy and Matt for all of your help. Best regards, Chris Pontrelli "
By: Chris    Philadelphia,PA
"I am a first time Harley Owner, (although I have been riding for over 40 years) and I would like to take this opportunity to compliment your service department. I would especially like to thank technician, Keith Jellyman, for taking the time from his lunch break to operate the CB on my Ultra Classic. I questioned several sales people at other dealerships and no one was able to answer my questions. Keith was the only one to take the time and effort to answer my qestions and I really appreciated it. Because I was so impressed with Keith's willingness to help I decided to bring my bike to your dealership for service and will continue to request that Keith service it. Sincerely, Ralph Cappola"
By: Ralph    ,XX
"I WOULD LIKE TO THANK YOU FOR ALL YOUR TIME IN THE PURCHASE OF MY NEW BIKE & SIDE CAR. AS ALWAYS DENNIS HAS BEEN VERY HELPFUL, WELL BEYOND WHAT PEOPLE THINK KINDNESS GOES. ALSO THE HELP WITH SERVICE (JOE & LOU) HAVE ALSO BEEN EXTREMELY GOOD. IT'S NICE TO KNOW THAT THERE ARE PEOPLE WHO REALLY CARE ABOUT WHAT YOU WANT & HAVE THE TIME TO TALK ABOUT YOUR NEEDS.. THANKS AGAIN. 2006 FLHR W/SIDE CAR"
By: MIKE & SHERYL     ,PA
"My sales person Greg was the main reason I purchased a new Harley at your dealership. I've been to many dealerships looking and received the best treatment at Brian's. Greg wasn't pushy at all and when I decided to buy he walked me right through everything including insurance and it couldn't have been easier! I was so happy with the purchase that I came back and bought another Bike. After that the Parts Dept, Clothing Dept. and Service Dept. were all equally as friendly and helpful. Thanks again and will continue to do business with you. Karl "
By: Karl    Ringoes,NJ
"I just wanted to write a good letter of thanks to the staff at Brian's. I was pleased with the service and the attention that was provided to me during my purchase of a 1200 Sportster! The way the deal was handled down to the introduction of other employees was impeccable. I would highly recommed Brian's to anyone who is even thinking about getting a Harley-Davidson. A special thanks to Ed Palmer for keeping me in the store when things were not going as planned but in the end, Ed and the staff there made dreams into reality with the bike I truly wanted. Thanks again!!!"
By: Christopher    ,XX
"In January of 2006, my husband Jerry and I decided to start shopping for a Harley. We checked out Trenton Harley and Mills. We were told to stay away from Mike's. We even checked out the bike shops in Florida when we were there this past January for our daughter's wedding. Everyone whom we talked to in Florida said "Go to Brian's", so we did. On Saturday, February 25, as we stopped at Brian's, we were immediately impressed by the interest that was shown to us by Shawn. He answered our questions as fast as we could ask them! The salesmen at the other shops always "had to check" on the answers to our questions. Shawn made us feel relaxed and under no pressure. Before you knew it, we found "THE BIKE" and Shawn told us that he would have an answer for us on the following Monday. Unfortunately, our man Shawn was off on Monday. In stepped Dennis who called my husband at work to tell him that the bike "was a go". Although the bike we were interested in was a 2002, Dennis informed us that we could buy a 2006 model for just $30.00 more per month. At this point we were concerned about Shawn losing a sale. However, we were assured that Shawn and Dennis work together and that everything would be fine. So on Monday evening, after signing many papers, Jerry rode off on "his 2006 dream". Five years ago, Jerry's father passed away and he did not have insurance. Jerry sold his bike to pay for his father's funeral. He then purchased a car for me instead of buying another bike. The car is paid off and now Jerry's dream of owning another bike has come true. Thank you Shawn, Dennis and everyone at Brian's Harley-Davidson. Sincerely, Barbara Bowman"
By: Barbara    ,PA
"I've heard many times that when you buy a Harley Davidson, you become part of a family. I just want to say the staff at Brain's has certainly made me feel like part of their family. Everyone is extremely helpful from sales, clothes, parts and service. I just had my 2003 vrod in for it's 5K service. Cheryl was great to work with and went out of her way to accomadate my schedule for pickup and delivery. Brian's customer service is outstanding. Many a business could learn alot from the way they treat their customers."
By: Adam    Newtown,PA
"Tried the service dept at another dealer. Other dealer was ALWAYS AND FOREVER back logged with work, but never enough mechanics on staff. Brians said we have the parts in stock " Bring her in ". My bike was fixed right the first time with no 2 week wait and no run around. It was done the next day . And service called me to tell me it was done. Other dealer could learn a lot from this service and parts dept. when I picked up the bike the bill was just as expected with no surprises. NOW THATS SERVICE !!! And I left with a smile -Thanks "
By: Gary     Feasterville,RI
"I moved to Texas over a year ago and STILL can't find a dealership that has all the qualities of Brian's....I miss you guy's and gal's"
By: Alajos    Keller,TX
"Good morning. I just wanted to touch base as I just purchased a 2004 Sportster Custom 1200 this past Saturday, 12/10/05. Smokey Gold Pearl & Vivid Black w/Vance & Hines pipes. I couldn't be happier with the service of your sales rep, Greg H. I absolutely love the bike and will definitely be a repeat shopper. Again, thanks so much for your kind and outstanding professional service. Happy Harley Holidays. "
By: Brian    ,XX
"Over the years while dreaming about my first Harley I've visited most of the local South Jersey dealerships. In 2005 I purchased my Deuce from Brians. This is the only dealership I will use. The level of customer service, stock of bikes, and the overall service are miles beyond what I saw and received at other dealers. As far as I'm concerned there is no better Harley dealership in the South Jersey/PA area. Thanks for treating customers the way they should be!!!!"
By: John    ,NJ
"Kudos to the service department, Brett, Cheryl, Lou, and Joe in parts. I picked up my bike and it was perfect. I really enjoyed the ride home after that 5k inspection. I noticed a liitle oil under the bike, and some other issues and they were taken care of in the most efficient, timely and cordial manner. I am familiar with how difficult a service department is to operate effectively. So, to all involved, Brian Bentley because it starts with you, Dan, and Brett - a hearty thank you. I am truly confident that I will never be let down in your dealership. Ron Levine. "
By: Ron    ,XX
"Dear Dan, I have been in PA since May of this year. I moved here from Texas with my 2005 Dyna Low Rider. I am leaving this month and wanted to take an opportunity to tell you how happy I have been with Brian's H-D during my stay. I have always been treated with respect and alacrity from all the representatives in your dealership. Particularly Candy was helpful in accessories. The parts guys; Bob, Bill and Shawn were most helpful and Trey in service was an absolute saint when it came to helping and guiding me with the needs and fixes for my bike. The relationship with your good self and your associates helped make my time in your great state most enjoyable. Thanks for everything and the best in your future. William G. Williams III Birmingham, Alabama"
By: William    ,XX
" I've been a rider for over 25 years and have to say that the experience at Brains was without question excellent. I am a salesman by trade and RY demonstrated that he wanted my business. He even came in on his day off to complete the paperwork and write up all the additional accessories. This is not my first Harley, but I can say that I will buy all my future bike her from RY. Thank you for the respect and helpfulness. Phil "
By: Philip    Medford,NJ
"Just a quick note to let you know how satisfied I am with your whole staff. There are two employees who stand out the most in my opinion. The first of which, works in your showroom. Her name is Amy. Amy does everything she can to satisfy your customers. She is without a doubt the top professional in her field. She helps you in every way she can, she is polite and she is courteous and most of all honest. She remebers who you are and everything about you, she always calls to let you know the status of whatever it might be. She is definately a credit to your organization. I recently purchaed a FLHTC-UI, it's a beautiful bike. I've been dealing with one of your mechanics they called Jelly. He is by far in my opinion one of the best mechanics I've ever come across. He is so knowledgeable and conscientious in what he does. He takes pride in his work and goes the extra mile for the customer. If you have a problem you can stop in and talk to him. He's very courteous and helpful, nothing is too much trouble for him. Thank you Jeffrey"
By: Jeffrey    ,XX
"Brian, Just a note to express my thanks for the excellent service your staff provided this past week. My bike was the unfortunate victim of a total lapse of good judgment on my part, resulting in seriously damaged cosmetic appearance. I foolishly sprayed the polished aluminum surfaces (wheels, heads, cases) with a non-compatible cleaner/de-greaser resulting in severe discoloration/staining. To add insult to injury, I pulled the primary case with the intent of hand polishing. In the removal process a gear came away with the case resulting in a motorcycle that not only looked terrible, but didn’t run as well. This was late afternoon on Monday (7/18). I called Cheryl, she arranged for a tow, Joey was at my place within the hour, the bike was running the next day. I it then went to the detail shop and I had it back Thursday (7/21) looking as good as the day I bought it (2004 Sportster 883). Needless to say, I am a happy camper! You’ve got a great bunch of people working for you. Sincerely, Herman Gottschall "
By: Herman    Yardley,TN
"Buying my Screaming Eagle Fatboy was a WONDERFUL experience Dennis Ritz is a TRUE PROFESSIONAL as the rest of the staff ,I bought my prior bikes from another dealer and never realized what a pleasure it could have been until I dealt with Brian's Harley. Thanks Again Ron Small "
By: Ron    Langhorne,PA
"I WOULD LIKE TO THANK MY SALESMAN GREG H. FOR ALL THE HELP AND INFORMATION HE GAVE TO ME ON THE PURCHASE OF MY FIRST HARLEY DAVIDSON, A 2005 SOFTAIL NIGHT TRAIN. GREG HELPED ME TO PICK A PAYMENT PLAN THAT WAS BEST FOR ME AND ALSO WITH ACCESSORIES FOR MY BIKE. THE SALES STAFF AND ALL THE EMPLOYEES AT BRIAN'S ARE THE BEST THAT I'VE SEEN. THEY MAKE YOU FEEL LIKE ONE OF THE FAMILY FROM DAY ONE. I WILL NOT HESITATE TO REFER ANYONE I KNOW TO BRIAN'S FOR THE PURCHASE OF A H-D. THANKS AGAIN TO THE WHOLE STAFF. JOHN R."
By: John    Philadelphia,PA
"dennis jellyman and the hole staff are great keep up the good work"
By: joe    mrdford,NE
"I recently purchased a used 1996 Heritage Soft tail at Brian’s. It is my first Harley Davidson and I can’t be happier. I am writing to express my appreciation for the treatment that I received from the staff who assisted me. I believe I was treated as well as a new bike buyer. As a business owner I understand that too often letters are written to businesses to deliver complaints, rarely to compliment. I strongly believe that when a business and the people who work there create a positive experience and provide excellent service they should be recognized for their effort. This was my first visit to your new location. When I walked in to the showroom I was immediately impressed with the facility. As I spent more time walking around and shopping, in between doing paperwork, I became even more impressed with the comradely and sense of purpose shared by all of the employees I interacted with. Their attentiveness and the service they delivered were excellent. In particular I would like to thank the following individuals: Dan, the sales person who managed the purchase and assisted me through the entire process, Bruce, the insurance rep who secured an insurance policy for me, Rich, the finance manager who arranged financing and who took the time to thoroughly explain the warranty I purchased with the bike as well as other incentives offered at Brian’s, Lynn, the sales associate who helped me select helmets and who also informed me of upcoming sales events and finally, The mechanic who’s name I don’t know who stayed late to inspect the bike so I could take it home. All of these people are an asset to Brian’s Harley Davidson and deserve recognition. Because of their diligence I will definitely highly recommend Brian’s to anyone I know who is considering purchasing a new or used Harley Davidson motorcycle. Again, thank you very much for the excellent service. Sincerely, Brian McLendon "
By: brian    langhorne,PA
"I am taking this time out of my busy schedule to let you know how tremendously pleased I have been with my purchasing experience at Brian's H-D. Working in a customer-oriented field myself, I know that much customer feedback to a high-level management is negative, but I have been so impressed I wanted to contact you directly to share my story with you. I originally had been working with another dealership to locate the bike I wanted - a 2003 Blue XB9R. My relationship with them began in mid-February, and it was a slow frustrating process making any kind of progress with them. Fortunately, I called your dealership on the right day to learn that you had just received a trade-in a few days prior. Boy, am I glad I jumped at this opportunity. I came in the next day, Sat. 4/2, and spoke with Bob Stites. Although the bike had not been fully serviced yet and ready for display, I was able to see it briefly. The next Tuesday I spoke with Bob again and I came in to take a closer look and to begin the purchase process. Bob then asked the salesman Greg to work with me and it just got better from there. Both men were professional, pleasant, welcoming, and sympathetic to the situation I was coming from. Even though this was my first purchase from a motorcycle dealership, Greg made me feel comfortable and not pressured. He was a pleasure to deal with and was very accommodating. Greg and I came to an agreement, and he said the bike would be ready for pickup the next day, 4/6, and sure enough it was. Greg made sure I had everything I needed and that I understood everything that was happening. Over the next week, riding the bike and enjoying it tremendously, I noticed a couple of mechanical issues that didn't seem quite right. I brought my concerns to Greg when I was back at your dealership for New Owner's Night on 4/12, and he immediately introduced me to Lew in Service. Lew took ownership of my issues, and asked the Buell technician to immediately go outside to my bike and see what was going on. Based on the technician's observations, Lew ordered the necessary new parts and the next week, they were replaced quickly and professionally. Coming from the bad experience I had at the previous dealership (including losing my deposit there), I have been so impressed with the seamless integration of the various departments and the superb customer service at Brian's, and I feel it is necessary to express how satisfied I am with my decision to buy at Brian's. Your staff has consistently gone beyond the necessary minimums, and it is refreshing to experience this. At New Owner's Night, you spoke about making relationships with customers for life; well, Brian's certainly has with me! Brian's has earned my life-long business. Most sincerely, Louis Abrams "
By: Louis    ,XX
"I JUST WANTED TO DROP YOU GUYS A LINE AND LET YOU KNOW ABOUT THE GREAT EXPRIENCE I HAD THIS PAST FRIDAY 6/10/05. I WORK AT AN AUTO DEALERSHIP SO I UNDERSTAND GREAT SERVICE AND THAT IS WHAT I RECIEVED WHEN I PURCHASED MY 2005 ROADKING FRIDAY FROM GREG AND FRANK TO BOB IN PARTS WHO HELPED ME OUT WITH MY ACCESSORIES IT WAS FANTASTIC. YOU HAVE A GREAT BUNCH OF PEOPLE WORKING FOR YOU AND I WILL REFER EVERYONE I KNOW TO YOUR DEALERSHIP! THANKS FOR THE GREAT SERVICE TOM PFAU"
By: TOM    ROSLYN,PA
"I BOUGHT MY CYCLE ON THUR MAY 12 05 AFTER BEING A HONDA OWNER FOR MANY YEARS. I DECIDED TO MAKE THE HARLEY DAVIDSON EXPERIENCE AND THAT IS JUST WHAT IT IS A GREAT EXPERIENCE. MY SALESMAN FROM THE START WAS SO HELPFUL HIS NAME IS GREG SPENT TIME TALKING TO ME ASSURED ME I WAS MAKING A GOOD DECISION. I AM A LOCAL RETAIL BUSSINESS MAN BEEN IN MY OWN BUSSINESS FOR 24 YRS SO I KNOW THE VALUE OF A GOOD SALESMAN. I HAVE BEEN RIDING BIKES SINCE I WAS 12 YRS OLD I HAVE ALLWAYS HAD A GREAT LOVE OF MOTORCYCLES. I WOULD HAVE BOUGHT A HARLEY DAVIDSON 3 YRS AGO BUT THE WAIT AT THAT TIME WAS LONG. I ALREADY BOUGHT SOME CLOTHING BOOTS HELMET ASSESSORIES FOR MY BIKE ECT THAT SEEMS TO BE ALOT OF FUN.I WORK HARD SO I LIKE TO ENJOY MY LIFE ON MY DAYS OFF. MY WIFE LOVES THE BIKE IF MY WIFE WAS WELL SHE SAID SHE WOULD LOVE TO OWN A HARLEY DAVIDSON. THESE BIKES HAVE A CERTAIN SOUND AND LOOK THAT OTHER BIKES JUST DONT HAVE. AND GREAT CUSTOMER SUPPORT YOU DONT GET ANYWHERE ELSE OH ALMOST FORGOT YOUR FINANCE MAN NOT SURE OF HIS NAME GREAT GUY ALSO VERY HELPFUL VERY PROFESSIONAL. I HAVE MADE MANY BIG PURCHASES IN MY LIFE BUT I CANT THINK OF ONE THAT HAS MADE ME HAPPIER. IN MY OWN BUSSINESS I KNOW YOU WILL NEVER SATISFY EVERYONE BUT I WANT THE OWNER OF BRIANS HARLEY DAVIDSON TO KNOW I AM VERY SATISFIED. NOTHING IN LIFE IS PERFECT YOULL NEVER SATISFY EVERYONE BUT TRYING IS HALF THE BATTLE. YOU HAVE A GREAT HARLEY DEALERSHIP BEATIFUL SHOWROOM. WITH MY WIFE BEING SICK THE PAST TWO YEARS A WOMEN I LOVE VERY MUCH I HAVE NOT HAD MANY REASONS TO BE HAPPY. JUST GOING THREW THE MOTIONS OF LIFE MY WIFE IS DOING WELL NOW THANK GOD. VERY HAPPY WITH MY HARLEY STEVE FROM LEVITTOWN. "
By: stephen    levittown,PA
"THE SERVICE AT BRIANS WAS THE BEST SERVICE IN PA. WE GOT THE BEST SERVICE THERE AND WOULD BUY AGAIN FROM THEM, OUR SALESMAN WAS GREG. HE WAS VERY NICE AND THE MOST HELPFUL SALES MAN THAT WE HAVE EVER DON BUSSNESS WITH. HE WAS VERY PROFESSIONAL AND WE WOULD RECCOMEND HIM TO OUR FRIENDS."
By: DENNIS    PHOENIXVILLE,PA
"I have purchased bikes from other area dealers and not one of them have the professionalism that I found when I purchased my new FLHTC-I from Brian's HD. Sales, financing, parts, motorclothes and service everyone was great. Ride in service, what a concept. The new riders night is an excellent idea. You guy's really have your act together. My hat is off to all of you. Thank you Dan Stites, you have a new customer."
By: Mark    Delran,NJ
"I was just looking to see what I would be interested when ready to purchase my bike. Very oddly my wife was pressuring me to purchase a harley and I thought what a better time to take advantage of the opportunity. I dealt with RY in the sales department and he was great. The finance guy made it too easy, and my wife just loved shopping in the store,(as soon as she walked in the door) The retail girls were excellent helping my wife spend my money. Hopefully my bike runs for a while with no problems. So far Brians Harley Davidson has been a good experience."
By: Tom     Somerton,PA
"IT TOOK ME OVER THREE VISITS IN FIVE DAYS TO DECIDE ON A FXST,WHICH I FINALLY PURCHASED.I HAVE ONE THING TO SAY .THANK YOU LESLEY(MY SALES PERSON),SHE STAYED W/ ME THE WHOLE TIME.I KNOW I DROVE HER BANNANA'S WITH NOT KNOWING EXACTLY WHAT I WANTED.BUT WHEN I MADE UP MY MIND SHE WENT OUT OF HER WAY TO MAKE SURE I WAS HAPPY W/ THE BIKE & FINANCE WORK.BETWEEN HER & MY WIFE THEY PUT UP W/ MY MIND CHANGING(AND ALSO ME GETTING VERY CHEAP AT TIMES)FOR ALMOST A WEEK. ONCE AGAIN THANK YOU VERY MUCH LESLEY"
By: SKIP (CHARLES)    fairless hills,PA
"Awesome dealership."
By: Bill    Newtown,PA
By: BILL    BENSALEM,PA
"Dear General Manager, I had to write to tell you how great my first Harley purchase experience was...I first staring showing up to browse, I wanted a wheel but had't really made the commitment to ownership yet. My first contact was with sales rep. RY, and he was great taking time to show me around and never made me feel pressured about the sale. After about 4 trips to "browse" I brought my wife finally and met Greg. I told him about my previous trips and that I had been working with RY (who was off duty this night), Greg was super about getting my skepitcal wife to feel comfortable with the idea of me buying my dream bike. The finance and insurance guys were great and I am now a happy Harley owner. I would recommend your dealership to anyone interested in great customer service and a super cool showroom just for "browsers" like myself! Thanks for making my dream a reality. Sincerely, Stephen Simpson 2005 1200C Sportser"
By: Stephen     Blakeslee,PA
"this would be 5 stars but yesterday 2/26/05 my wife because of me purchesed a 2005 V-Rod, this was a great day for my wife, I rode it home and put it in the garage for the night, I was going to show my wife all about the bike and it would not start I fell that the starter is failing. I now the staff will help my wife and I resolve this issue, but until this happens I can give it only 4 stars."
By: Theodore    levittown,PA
"Just wanted to send you a note to let you know what a great team you have. I purchased a 2005 FXDCI and had a great experience. Greg sold me the bike and is a great guy. He helped with the extra parts I had put on the bike and worked it out with the parts area and the service area to get it all done for me. He goes out of his way to make sure the customer is satisfied with the whole process of buying a bike. Jelly put the parts on my bike and does it right the first time. He did all my work on my last bike and would have no one else work on my bike. Thank you for the great team you have and the customer experience I have every time I visit your business. They all make you feel that you are a customer and a friend. "
By: Thomas    ,PA
"Dear Mr. Gallo, This message is regarding the service of the employees in the parts department. About a week ago my motorcycle was stolen and recovered two hours later. The driver had crashed the bike into a parked car so of course the bike was trashed. I set out to restore the damage the next morning and was up at Brian's bright and early. The parts representative Bob Kelly had looked up all the parts that I needed and you had all of them in stock. He also walked me through a couple of strategies by which I could use to remove some of the damaged parts. I have been up to Brian's for something new every day since for other parts that I find to be mangled as I go. The same representative Bob has gone above nad beyond everyday I am there as well as Ron Kirkwood who also works in the parts department. At my place of business, supervisors like to hear feedback about their employees and these two gentlemen have impressive customer care and service. I continue to come to Brian's because of the service I receive from the employees. Thank you"
By: William    ,PA
"Thanks Amy! Just want to let you know that this is the kind of customer service that creates customer loyalty. I wasn't expecting you to go the extra mile but you did anyway. Thanks. It does make a difference. I know that my choice to purchase from Brian's was the right one. Thanks again!"
By: Darrin    ,PA
"My wife and I recently purchased our first Harley Davidson and Brian's made this purchase very easy and enjoyable. Every employee that you walked past was very pleasent and helpful and offered assistance. Brian's is located over three hours from our home but we will do all of our deals in the future with this fine crew. Todd & Dottie Foust McClure, Pa."
By: Todd    McClure,PA
"Everyone at Brians HD deserves a BIG raise. All of your employees are very helpful and knowledge and I can't forget friendly. It's always a pleasure when I come to purchace stuff for my bike or just to walk around and say hi to everybody. Thanks again and keep up the good work!!! Domenick Tullio "
By: Domenick    Langhorne,PA
"I purchased my 2004 FLHT on 12-31-04 from Greg H. who did a great job helping me decide which bike to purchase. I also had a 1550 stage 1 and stage 2 kit installed. The work was done by "jellyman" who did a great job with the bike and then took the time to go over what was done and answered all of my questions. Thanks guys!"
By: Steven    Philadelphia,PA
"thank you to dennis r. and dan mccarthy for their help and suggestions when i purchased an 04 electra glide. i will certainly buy my next bike at brian's. i have been to other dealers in the area and yours is #1 without a doubt."
By: bill    somers point,NJ
"I have never been as impressed with a business as I have been at Brian's HD! From the moment I started looking at a new bike until now I have been treated like family. When I walk in the door I am met with a smile and a friendly "How are you?" The sales staff are always eager to answer my questions no matter how small or off of the wall. These guys and gals are some of the most detail orientated people I have ever met. The ladies in Motor Clothes are probably my favorites as they are always willing to help me find the perfect gift for my wife or someone else. The parts guys are always eager to help me get the right parts the first time and always point out the new parts for my bike that they know I would be interested in. The Service Dept. has some really fine people. I like dealing with Trey when I bring in my bike. I was interested in the Screaming Eagle motor buildups you offered and Trey led me to get the 95ci Stage 3 motor upgrade. I cannot tell you just how happy I have been with this buildup. After the break-in and the Race-Tuner was installed and tuned the bike put out 104hp and over 100tq. I had some concernes after the buildup and Trey instructed me that I was not driving the bike hard enough. I changed my riding style and what a difference. Recently I was involved in an accident having been hit by a car. Trey and Brett have been showing me some of the best service ever. They are making sure that my bike looks as good as new just like it did before the accident. They have shown me the work in progress to make sure that everything meets my expectations. It actually is beyond my expectations and I am totally impressed. I tell everyone of my satisfaction at Brian's HD and would recommend anyone looking for a Harley-Davidson to see you. Thank you Brian for putting together such a great team. Thank you all at Brian's! Bill "Crash" Youells 2004 LavaRed FXSTBI 95ci Stage 3"
By: Bill    Newtown,PA
"I was a little upset to find my 1000 mile service was not done complete and you did't have a record of it there.But on Dec 18 I had my 5000 mile service done and I have to say I was really pleased with the service and the tech ( JSJ ) He did a great job he told me every thing he done with computer updates to the motor and warranty work and servicing things that did not get done before. I am very happy with the service and the service tech. Thanks "
By: Bob     Willow Grove,PA
By: Michael    Langhonre,PA
"Dear Store Manager, I am writing to you today to inform you that the improvements made to your store are incredible. I feel the need to compliment you on a job well done. I have visited your old location many times, and while the merchandise is wonderful, it was a little cramped. The new store is so big it even has two floors! It is a great deal easier to move around and to see all of the products you have to offer. It also seems that there is a lot more merchandise in the store. I know that I will think of going to the store even more than before because of the improvements. Sincerely, Elana Koynock"
By: Elana    Horsham,PA
"Dear Dan; It is that time of year that I feel it is incumbent upon me to apprise you of the merits of your associates. Upon entering Brian's on my usual Saturday visit there's a smile and a hug from Jelly, that terrific technician. Hearing Cheryl's Hi Gorgeous is another warm reception. Cheryl takes time to find out how I am and I appreciate her kindness. I look for Anastasia because she is my super personal shopper. Whether it is jewelry or clothing or any accessory Stasia is right on top of it. She is the very best Merchandise Manager can be. I cansider her a friend and a confidante. Tami, Rachel and Amy are right there to help in any way they can. They are all eager to assist me with whatever I am looking for. Whenever there is an event upstairs Denise and Judy are right on the ball. As hostesses they do a grand job and try to please any way they can. Dan, you have made me feel more than welcome. You are caring, kind, and protective with a charming manner. The entire staff makes me feel like a celebrity. I want to take this time to wish Brian, you and all the associates a WOnderful Holiday Season and continued Success in the coming year. Sincerely, Arlene "Cleo" Huff"
By: Arlene "Cleo"    Philadelphia,PA
"Dear Mr. Bentley, My husband and I just traded in a bike and bought a 2004 Road Glide. We unfortunately did not purchase it from Brian's but we are brining it in for service and accessories. We were in 7/24/04 to have pipes and a new seat put on the bike and Trey was the best Service Advisor we have had contact with. He was very friendly, happy, extremely knowledgeable, very full of energy, willing to take the time to help us with even the littest details. I am not the kind of person to send letters like this but this is very important to me and I felt you should know you have a great service advisor in Trey. We will definately be back very soon. Thank you very much, Joyce O'Rourke"
By: Joyce    ,XX
"Hey Lesley, Thanks again for all of your assistance.... I really appreciate everything, you made my first free weekend in Philly a great one. The rain sucked... but what can you do? I will definately be looking into a time I can rent again and if you are up for a ride... it works for me. Thanks again to you and Tami for all the help Peace, Todd"
By: Todd    ,PA
"I just had service done on 7/18/04 and wanted to say thanks to Cheryl (service desk) and Jelleyman (wrench). DId excellent work , gave me some great advice and was totally professional. A great place to do business!"
By: Robert     Jamison,PA
"Dan, The guys and gals just wanted to say Thanks again for staying late "that" night. We had a great time in the Philly area. Brian's H-D received very high marks on the Harley Rental Questinnaire. The hats are off for you and Jim for making our ride very memorable."
By: Mark    Toluca Lake,CA
"with the help of greg my salesman and dennis who did all the paper work when greg was off.they made a long awaited dream come true.they are two fine gentlemen and salesmen.brians should be proud of nice salesmen and very knowledgable about the product they sell."
By: duncan    fairless hills,PA
"THIS IS MY HOME AWAY FROM HOME. ALL OF THE STAFF ARE AWSOME.EVERYBODY I KNOW EVEN PEOPLE I MEET I TELL TO GO TO BRIANS HD. I HAVE REDONE MY BIKE WITH ADVICE AND PARTS FROM HERE. AND HAVE BEEN BUILDING A CHOPPER FROM ADVICE AND PARTS FROM HERE.I ALWAYS START MY WEEKEND -END FROM HERE.AND I'M IN DURING THE WEEK TO. I WOULD LIKE TO SAY AT THIS TIME THANKYOU FOR 7 GOOD YEARS AND COFFEE,HAPPY HOLIDAYS............."
By: RICHARD    EWING TWP.,NJ






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